Visitor
•
1 Message
: Exposed Cable in HOA Common Area – [Edited]
I am reporting an exposed orange Xfinity cable at
[Edited: "Personal Information"]
I do not live at this address. I am a board representative of the Deerbrook Place Townhome Owners Association, which owns and maintains the common-area lawn where the cable is located.
The cable has been lying above ground across the lawn and patio area for approximately 18 months. It presents a tripping hazard and could be damaged by landscaping equipment. Please open a hazardous-wire or exposed-line ticket and send the appropriate line-burial crew to inspect and properly bury the cable.
Please provide me with the ticket number and the expected follow-up process.
[Title Edited: "Personal Information"]
Latoque
Expert
•
29.9K Messages
7 hours ago
Moved from Email forum
0
0
XfinityAngie
Official Employee
•
2.8K Messages
7 hours ago
Please send us a DM with your name and address.
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
0
0