Visitor

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1 Message

Wednesday, August 13th, 2025

exposed cable in driveway

There is a cable crossing my driveway that is exposed every time it rains. I have to cover it back up so vehicles do not drive on it. I am 74 years old and can not continue to do this.

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Official Employee

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2K Messages

3 months ago

Hello @user_s2vrsx, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

Visitor

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1 Message

4 days ago

My fiber optic Cable is exposed in Several places above ground on the side of my house

It needs to be buried

How do I get somebody out here to take care of this

Official Employee

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2K Messages

user_0sdjds feel free to send us a direct message, so we can help with the outside cable. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page. 

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