Visitor
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1 Message
Exposed Cable Burial Request - No one has submitted dig safe request
I submitted a burial request on 5/13/26 after a line was cut in my yard and was told it would be resolved within two weeks. Nearly a month later, no one has come to mark the utility lines, and Dig Safe confirmed no request was ever submitted for my property. Multiple Xfinity representatives have claimed to escalate the issue and submit tickets, but no updates or tickets appear on my account. I’ve received conflicting information from different agents, and technicians sent to my home have not addressed the burial issue. Xfinity is responsible for submitting the Dig Safe request required before any digging can occur, but this still has not been done. I’ve been unable to get meaningful support or escalation assistance through chat or phone, and the cables are still sitting out in the elements.
XfinityKam
Official Employee
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230 Messages
1 hour ago
@user_ezu5pj Thank you for outlining everything that’s taken place so far. I can understand how concerning it is to have the line still exposed and not see progress after your initial request. The two‑week timeframe provided is an average estimate, and factors such as location, weather conditions, permitting, and request volume can extend that timeline. That said I know you've been dealing with this for some time, it’s important we take a closer look at what’s occurred here.
We can review the status of your burial request, confirm whether the proper submission was made, and ensure the next steps are properly aligned.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
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