Exposed cable - 2 months

On April 28th, 2025 subcontractors from https://www.nationalconcretecuttinginc.com/ cut through the Comcast cable in front of 8002 NE 140th Pl, Kirkland WA. Comcast came out and draped a replacement cable across the street in a cedar tree, then across the driveway of this residence.

It has been TWO MONTHS and this temporary bodge job is STILL THERE. How long until this is fixed?

Responses

XfinityGabriel

Official Employee

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2.4K Messages

2 days ago

lemoines, Hi there! Thanks for reaching out. I can understand the importance of getting that line fixed so it's no longer lying across your driveway. I am sorry to learn about the delay in getting this fixed. You've brought this concern to the right place. We are a team of experts dedicated to resolving line concerns such as this over social media. We can help. Can you tell us if you have an active account with us, and if you are noticing any service issues affected by this temporary line?

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lemoines

Visitor

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5 Messages

Hi @XfinityGabriel. This isn't my driveway, it's down the street from me so EVERYONE "downline" is at risk from this cable getting run over / tripped over / vandalized etc. I am not experiencing issues from the line but I can't help but think my continuity of service (and that of my neighbors) is at risk. Yes I have an active Comcast account, that's how I logged in here ;)

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2 days ago

0

XfinityEricB

Official Employee

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2.3K Messages

lemoines Thanks for the additional details, and pictures. Let me get a work order in for this or see if one is already in.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

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2 days ago

0

lemoines

Visitor

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5 Messages

@XfinityEricB On it!

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2 days ago

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lemoines

Visitor

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5 Messages

Done. I copied and pasted my message from here.

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2 days ago

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lemoines

Visitor

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5 Messages

2 days ago

Photo of truck on April 28

[Image Removed: "Personal Information"]

Photos from today (June 20, 2025)

(edited)

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Customer Service

lemoines

Exposed cable - 2 months

XfinityGabriel

lemoines

XfinityEricB

lemoines

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