Hi there! Thanks for reaching out about this. I can undersand why that’s concerning. A direct burial cable left exposed, especially for this long, isn’t something we want to overlook, and I’m sorry it hasn’t been addressed yet. You've reached the right place. Our team of experts would like to take ownership of getting this looked into properly. To do that, I’ll need to review the account and the location details so we can escalate this to the correct team for repair or reburial. Would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, input our shared handle "Xfinity Support" to send us a direct message.
EG
Expert
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117.8K Messages
7 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityGabriel
Official Employee
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3.2K Messages
7 hours ago
@user_y8epr3
Hi there! Thanks for reaching out about this. I can undersand why that’s concerning. A direct burial cable left exposed, especially for this long, isn’t something we want to overlook, and I’m sorry it hasn’t been addressed yet. You've reached the right place. Our team of experts would like to take ownership of getting this looked into properly. To do that, I’ll need to review the account and the location details so we can escalate this to the correct team for repair or reburial. Would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, input our shared handle "Xfinity Support" to send us a direct message.
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