Visitor
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1 Message
Exposed broken wire in trench
There is an exposed wire in a trench in our yard. We have a small disabled child and want it fixed asap. We were told by the Xfinity assistant to wait 5 days. The company that hit the wire is filling the hole back up tomorrow. In five days you will have to get blue stakes back out and redid the hole and find the broken wire. It makes no sense but I can’t talk to a real person. The app just keeps giving us the run around.
XfinityChelseaB
Official Employee
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1.8K Messages
7 hours ago
Hello @user_rscun9, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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