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user_ovxby3
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Visitor

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2 Messages

11/07/2026 3:08 PM

Exposed box

We have a cable utility box in our backyard. Its been there forever and falling apart. Wires exposed cover wont stay on. Also your cable runs right on our fence line so we havent been able to replace our fence. Not sure anything can be done about the cable but at some point thats going to be a major problem the fence is not doing well. the box is if it is working could be dangerous and we have animals and a little one. 

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18 minutes ago

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XfinitySara

Official Employee

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3.1K Messages

46 minutes ago

Hey, @user_ovxby3! Thanks for taking the time to create a post about these concerns. That is definitely something our Digital Care Team wants to make sure gets handled as quickly and properly as possible. To confirm, have you already attempted to submit a ticket for outside line concerns via the Xfinity Assistant?

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user_ovxby3

Visitor

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2 Messages

@XfinitySara​ I placed some sort of ticket but I had to create a login in and the little assistant would not transfer me or assist. I do not have service with xfinity

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35 minutes ago

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XfinitySara

Official Employee

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3.1K Messages

Ah, @user_ovxby3 - thank you for letting me know! Customers and non-customers alike should be able to submit these types of requests through the Assistant, and it sounds like you may have entered a ticket. I am more than happy to take a look and help escalate as necessary, though. Could you please send our team a direct message to continue?

 

How to send us a direct message:  

  1. Click "Sign In" if necessary.  
  2. Click the "Direct Messaging" icon.  
  3. Click the "Start new conversation" (pencil and paper) icon.  
  4. In the "To:" line, type "Xfinity Support".  
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
  6. An "Xfinity Support" graphic will replace the "To:" line.  
  7. Type your message in the text area near the bottom of the window.  
  8. Press Enter to send it.  

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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18 minutes ago

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