1 Message
Explanation of new cablebox
My newly installed XFinity DVR box now says it requires a subscription to record. I cannot afford additional fee. I have over 350 GB of unused Cloud Storage on my IPad….can that be used with the cable box to record?
XfinityJoe
Official Employee
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787 Messages
6 months ago
Thank you for reaching out on the forums @user_l9fu9m we would be happy to look into the message you are seeing on the DVR.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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