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1 Message

09/21/2026 2:05 PM

Expiring promotion for mobile line

I received an email that my promotion will be removed beginning with my next mobile bill, effective 10/6/2026.  I believe this was for a promotional line that we never used.  Do I need to remove or cancel this line in order to not be charged in the future?

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Official Employee

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3K Messages

2 hours ago

 

user_rgv0m0, thanks so much for reaching out to us through Xfinity Forums. That is a great question. If you don't intend on keeping the mobile line open, you would want to cancel that line. If you are interested in keeping it, then you would be charged $30 per month for the mobile Select line. If you would like to cancel, just sign into your account, go to Lines & data tab at the top and click on Deactivate Lines. Let us know if you need any help with this. 

 

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