1 Message

Sunday, June 2nd, 2024

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Expired Xfinity prepaid debit card

Hi, I found that I had an unused $75 prepaid visa gift card from Xfinity that expired 12/23.  

I was wondering if I could get it replaced.  Thank you

Oldest First
Selected Oldest First

Official Employee

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2.2K Messages

1 year ago

 

user_nesuvz Hello, thank you for reaching out via our Xfinity Forum. I would be happy to see if we can get that prepaid visa card reissued. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. 

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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