Expired Xfinity $200 Promotional Gift Card – Replacement Promised but Not Received, Remaining Balance Lost

Hello Xfinity Support Team,

I received a $200 promotional gift card when I signed up for Xfinity services. I had already used part of the balance, and approximately $50 remained when the card expired on October 31, 2026.

On November 3, I called the customer service number printed on the gift card to request assistance. The representative told me that a replacement card would be issued and sent to my email within 24–48 hours. We also verified my email address during the call.

However, I never received the replacement card or any confirmation email.

Today, November 8, I checked the original gift card and noticed that its balance had changed to $0. I called the number on the card again, but this time I was told that they could not provide any further assistance.

I understand that the gift card had an expiration date, but I am confused and disappointed because the representative on November 3 explicitly assured me that a replacement would be issued.

Could Xfinity Support please help investigate what happened to my remaining balance and the replacement that was promised? I would greatly appreciate it if this issue could be escalated to the appropriate gift card team to determine whether my remaining balance can be restored or reissued.

I am happy to provide the card details, call history, and my Xfinity account information through a private message.

Thank you for your time and assistance.