Visitor

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2 Messages

Tuesday, June 23rd, 2026 6:33 AM

Expired virtual prepaid card

Tried to use the virual card today and didn’t work. I thought the expiration was 2027 per the email I received but was told it’s expired and there’s no balance remaining. It has $400+. Please help. 

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Official Employee

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2.2K Messages

12 days ago

 

user_09bgtt Good morning! Thank you so much for your patience and for reaching out to our team here for help with the expired card. I'm sorry for this trouble. It probably hit at the worst time while making a purchase. No fear, we will submit a research request to have the fund verified and card reissued. 
I see that you sent us a direct message already. I will message you there, and we can follow up here as needed.
Please be reminded that sending unsolicited direct messages to the Xfinity Support handle or user of the Xfinity Community Forum, is a violation of Forum Guidelines.

 

Official Employee

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2.6K Messages

1 hour ago

@user_09bgtt Thanks again for reaching out. We're happy we were able to get that card issued for you with the remaining balance.

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