Visitor
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1 Message
Expired Unused Promotional Debit Card
I have an unused Promotional Visa Debit card from Xfinity for $400 that was given to me for switching to Xfinity Mobile in 2022. I went to try and register a few minutes ago and only now just realized that it had expired in January 2023. Is there a way for me to get a new one please? I completely forgot about this card and was excited to use it when I looked in my wallet behind my business cards (smh). Please help. Thank you in advance.
CCStephanieK
Problem Solver
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909 Messages
2 years ago
Hello, and thank you for reaching out for help with Xfinity Mobile service. To receive customer support, you'll want to reach out to our exceptional team of Mobile experts as we do not have access to mobile accounts here. Support information can be found here: https://www.xfinity.com/mobile/support/article/what-type-of-support-does-xfinity-mobile-offer#:%7E:text=Text%20an%20Xfinity%20Mobile%20Specialist
They'll be able to see if the gift card qualifies to be reissued. If there was a balance remaining when it expired, they'll likely be able to work with you to get a new card sent out.
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