soccerpall86's profile

Regular Visitor

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4 Messages

Tue, Dec 15, 2020 8:00 AM

expired sign up gift card

Hi, I recieved a $200 gift card when I signed up. It was supposed to expire in August of last year, and I placed an order to use it then, however the charge was cancled without notifying me and has expired. Is it possible to get the card reissued with a new date? Thanks,

Responses

Official Employee

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375 Messages

6 m ago

@soccerpall86 Thanks so much for taking the time to reach out to us regarding your expired gift card. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your home and we want to do all that we can to assist.Have you attempted to reach out to our Xfinity rewards center at all? You can reach out to them through

  • Xfinity Reward Center at https://comca.st/3haZrRd. You can also call 1-800-526-3268 between 8:30 AM and 5:00 PM ET from Monday through Friday.

Regular Visitor

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4 Messages

6 m ago

Yes I reached out to them via the online form a few weeks ago but have not recieved a response

ComcastChe

Official Employee

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6.1K Messages

6 m ago

Thank you for letting us know, @soccerpall86. My team can submit a ticket to the Rewards Center to see if we can get an update, or start a new request to have a new one issued. Can you send me a private message? I'll need to gather a few more details before we begin.

To send a private message, click on my name, "ComcastChe," and then click send a message. Please include your first and last name and address. 

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