1 Message
Expired refund
You issued a credit to our account for an over payment. It was issued on a debit card. It was a refund for money that you owed me and I let the card expire. I didn't realize a refund would have an expiration date. I have noted and did research on this and have found that you guys are typically kind enough to re-issue the card. It was in fact a refund. Not a gift card and not a promotion. It was issued because I paid you too much money.
Can I get the card re-issued.
Let me know. Thank you.
XfinityAlfonso
Official Employee
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1.1K Messages
6 days ago
Hello user_xvhayx this is a unique situation, and we'd love to help in any way possible. Have you had an opportunity to check our Xfinity Incentives site, and contact this team regarding the expired card? The number listed is 1-833-269-9036.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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