Visitor
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1 Message
Expired Refund Debit Card
The refund debit card that was issued to us after we closed my deceased mother's account has expired. We were not allowed to use it until the Estate was settled. I read previous responses to the request to obtain a new debit card, but was unable to find where to start the Direct Message. Please help.
XfinityKassie
Official Employee
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2.2K Messages
1 month ago
@user_birs2s Good morning, and thank you for reaching out to our Xfinity Forums Team. My sincerest condolences to you and your family during this time. I'm happy to help you get in the right direction for getting a new card issued. Please send a Direct Message with your name, the name on the account, and service address we will be working with today. I look forward to working with you!
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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