Expired Refund Card Replacement

Hi,

I received a refund card from Xfinity for an overpayment on my bill. The refund card has expired. I have been attempting to replace the card form months, but the xfinityrefunds.com webpage is always displaying a maintenance screen, and the phone number only tells me that the card is expired, and I have to request a new one through the website. I am requesting a replacement card and that any monthly maintenance fees assessed on the expired card account be reversed before they issue the new card.

Responses

Oldest First

Selected Oldest First

XfinityThomasD

Official Employee

•

2.1K Messages

2 hours ago

user_JSH Thanks for submitting a post. We can help create a ticket for our backend team to review and reissue the card. We will need some information to create the ticket, so please send our team a direct message with your full name and address.

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "Start new conversation" (pencil and paper) icon
Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window

• Press Enter to send your message

How to: Direct messaging within the forum

0

Customer Service

user_JSH

Expired Refund Card Replacement

XfinityThomasD

New to the Community?