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user_f1fa3c
20th Anniversary celebration
1st Topic

Visitor

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3 Messages

Saturday, June 24th, 2023 10:22 PM

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Expired Promotional Debit Card

I was sent a promotional debit card when I signed up for new service that I never used. It expired last October. Can I be issued a new one?

Question

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Updated 

2 years ago

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XfinityDilary

Official Employee

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2.4K Messages

2 years ago

Hey, @user_f1fa3c! Thanks for posting on our community forums. Is this a Xfinity Mobile gift card or a residential service promotional gift card? 

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user_f1fa3c

Visitor

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3 Messages

@XfinityDilary​ hi, I’d assume it would be residential. I got new internet service at my home. After staying/keeping the service for the specified period of time (I believe 3months), I was sent the promotional Visa debit card.

2 years ago

0

XfinityDilary

Official Employee

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2.4K Messages

2 years ago

Thanks for clarifying. Let's take a look here and see what options we have to reissue it. Could you please send our team a private message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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user_f1fa3c

Visitor

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3 Messages

@XfinityDilary​ I am not seeing an option to direct message. I am signed in on Xfinity.com

2 years ago

0

XfinityDilary

Official Employee

 • 

2.4K Messages

It should be on the right-upper corner of the page once you sign in. It looks like this: Let me know if this helps. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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