Expired prepaid gift card

Good afternoon,

My $200 gift card just expired 12 days ago. Is there any way that I would be able to get a new one issued? Thank you so much.

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XfinityJulie

Official Employee

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44 Messages

17 minutes ago

@user_ljbfcc Hi! Thank you for contacting us here at Xfinity Forum. We would be more than happy to help you in getting a gift card reissued. This will come in handy with the holiday season upon us now!

You are able to work with the prepaid card team directly at: https://www.xfinityincentivetracker.com/track or if you would prefer I can help with opening a ticket.

I am at your service, let me know how you would like to proceed.

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user_ljbfcc

Visitor

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2 Messages

12 minutes ago

I would love your help, thank you very much!

1

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XfinityThomasC

Official Employee

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3.8K Messages

@user_ljbfcc

Could you please send our team a direct message with your full name and full address? To send a direct message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click "Start new conversation" (pencil and paper) icon

In the "To:" line, type "Xfinity Support"

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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4 minutes ago

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Customer Service

user_ljbfcc

Expired prepaid gift card

XfinityJulie

user_ljbfcc

XfinityThomasC

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