Skip to main content
U
user_835aed
1st Topic

Visitor

 • 

2 Messages

Tue, Jun 28, 2022 7:52 PM

Expired Prepaid Card

Like others, I too received an Xfinity prepaid Visa giftcard in the mail for $75. I have been out of town on business for six months and upon returning saw my card had expired already. Is there any way to reissue a new card? I have not activated/used the card and the full balance remains on it. 

Thank you! 

Question

 • 

Updated 

2 m ago

25

1

0

XfinityRichard

Official Employee

 • 

97 Messages

2 m ago

Hi there, @user_835aed! I'm so sorry for the inconvenience you are having with your Prepaid Visa card expiring. Can you please send me a DM so that I can assist you further.

 

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

1

0

user_835aed

Visitor

 • 

2 Messages

@XfinityRichard​ Thanks so much Richard, I appreciate the detailed and timely response. I have reached out and sent Xfinity Support a personal message. I look forward to hearing back! 

Thanks again!

Like

Reply

2 m ago

0

forum icon

New to the Community?

Start Here