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Visitor

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2 Messages

Tue, Jun 28, 2022 7:52 PM

Expired Prepaid Card

Like others, I too received an Xfinity prepaid Visa giftcard in the mail for $75. I have been out of town on business for six months and upon returning saw my card had expired already. Is there any way to reissue a new card? I have not activated/used the card and the full balance remains on it. 

Thank you! 

Official Employee

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97 Messages

2 m ago

Hi there, @user_835aed! I'm so sorry for the inconvenience you are having with your Prepaid Visa card expiring. Can you please send me a DM so that I can assist you further.

 

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

Visitor

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2 Messages

@XfinityRichard​ Thanks so much Richard, I appreciate the detailed and timely response. I have reached out and sent Xfinity Support a personal message. I look forward to hearing back! 

Thanks again!

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