U

Visitor

 • 

2 Messages

Tuesday, June 28th, 2022 7:52 PM

Closed

Expired Prepaid Card

Like others, I too received an Xfinity prepaid Visa giftcard in the mail for $75. I have been out of town on business for six months and upon returning saw my card had expired already. Is there any way to reissue a new card? I have not activated/used the card and the full balance remains on it. 

Thank you! 

This conversation is no longer open for comments or replies and is no longer visible to community members.

Official Employee

 • 

2.1K Messages

3 years ago

Hi there, @user_835aed! I'm so sorry for the inconvenience you are having with your Prepaid Visa card expiring. Can you please send me a DM so that I can assist you further.

 

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

Visitor

 • 

2 Messages

@XfinityRichard​ Thanks so much Richard, I appreciate the detailed and timely response. I have reached out and sent Xfinity Support a personal message. I look forward to hearing back! 

Thanks again!

forum icon

New to the Community?

Start Here