rccarrillo's profile

Visitor

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2 Messages

Wed, Jan 19, 2022 5:23 PM

Expired Gift cards

I feel like a fool.  I received 2 gift cards for buying Samsung Galaxy phones, but did not realize they had an expiration date.  I never used them.  Is there anything that can be done? 

Accepted Solution

XfinityJodie

Official Employee

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596 Messages

4 m ago

@rccarrillo Hi there! I've been in your shoes before. Over this channel we do have some limitations with Xfinity Mobile accounts. Have you tried calling or texting 1 (888) 936-4968, or reach out to our secure online chat at https://comca.st/33Nalde where an Xfinity Mobile expert is available 24/7? 

Visitor

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2 Messages

4 m ago

I have not.  I will try that now. Thank you.

XfinityJodie

Official Employee

 • 

596 Messages

Great! Please let us know how it goes. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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