Visitor
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2 Messages
Expired gift card
I received a gift card via email in November and at the time when I tried to activate it, it said that the gift card could not be found. Now when I try to set it up it says the gift card has expired. I have already called the promotion team with no success. How can I create a ticket to get my gift card reissued? Thank you in advance!
XfinityTommy
Official Employee
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3.1K Messages
2 hours ago
user_feomd7
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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