Visitor

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1 Message

Wednesday, November 19th, 2025 9:38 PM

Expired gift card

I have a gift card that I had from you guys, but it expires in August. I was unaware of the fact that it was an expiring gift card. I was wondering how I could get it refunded or re-issued to me.

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Official Employee

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2.8K Messages

24 hours ago

 

Thanks for posting on our Community Forums for assistance with your gift card concern, user_cxsl9a. We can help investigate and reissue the card. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue. 

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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