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user_hanumb
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Saturday, December 28th, 2024 8:02 PM

Expired Gift Card

I just realized my gift card expired as I tried to use it this past weekend. I was pregnant and planning a wedding. I had no clue it had short expiration date. I was trying to get a new gift card. We definitely need it for a newborn.

Question

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Updated 

4 months ago

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XfinityJamesC

Official Employee

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2.1K Messages

4 months ago

Greetings, @user_hanumb! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about having your gift card reissued. You have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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user_erdorp

1 Message

4 months ago

I just found my Xfinity gift card and noticed it expired. Is there any way to get a new one issued?

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XfinityAlyssaA

Official Employee

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1.8K Messages

Good evening @user_erdorp, and thank you for reaching out on our Community Forums with your gift card concerns, we appreciate it. We are happy to get a ticket submitted to see if we can get your gift card reissued. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

 

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4 months ago

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