2 Messages
Expired Gift Card
Hi, I just went to use the promotional gift card I received for switching to Xfinity and realized it has expired but I never had a chance to use it. Is there any way to get it reissued or the expiration extended?
2 Messages
Hi, I just went to use the promotional gift card I received for switching to Xfinity and realized it has expired but I never had a chance to use it. Is there any way to get it reissued or the expiration extended?
XfinityRay
Official Employee
•
2.8K Messages
8 months ago
Greetings, user_dvc7ai! You are at the right place for assistance with the prepaid card. We can put in a ticket to have that reissued. With the holidays coming up, that will come in handy!
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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