Visitor
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1 Message
Expired gift card
Hello. I too have an expired gift card. I’ve gotten the run around just to be emailed that it can’t be replaced but I see others have received a replaced. Please help.
Visitor
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1 Message
Hello. I too have an expired gift card. I’ve gotten the run around just to be emailed that it can’t be replaced but I see others have received a replaced. Please help.
XfinityBenny
Official Employee
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790 Messages
10 months ago
@user_d0b94b Thanks for having us look into it. If we verified and the processor is not able to issue another card, the card and any unused balance is expired. The below is from https://www.xfinity.com/support/articles/faqs-visa-prepaid-card-offers, but our FAQ on the Incentive Tracker also lets everyone know the cards expire within six months https://www.xfinityincentivetracker.com/faq. Check the Expiration quesiton, and the disclaimer at the bottom.
Does my prepaid card expire?
Both Visa Prepaid cards and virtual prepaid cards expire six months from the month they are issued. Unused funds will be lost after this date. There will be an expiration date printed or displayed on the front of your card.
Note: If a prepaid card is issued after the 25th of the month, the six-month expiration period will begin starting the following month. For example, if the prepaid card is issued January 26, 2024, you will have until the end of August 2024 to use the card. The card will still be valid to use immediately upon receipt, though.
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