Visitor
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1 Message
Expired $200 Prepaid Mastercard Incentive (completely unspent) – Requesting Assistance Reissuing
Hello Xfinity Support Team,
I signed up for Xfinity service in summer of 2025 and received a $200 incentive reward back in December 2025. At the time, I redeemed the promotion as a Prepaid Mastercard.
Unfortunately, I lost track of the time and the 6-month expiration window passed, adjusting the card balance to $0. I double-checked the card details and can confirm that 100% of the $200 balance was left completely untouched and $0 was spent. I would really appreciate it if an Xfinity representative could assist me in opening a ticket with the reward fulfillment team to see if a replacement card can be reissued.
Thank you for your help!
XfinityVianney
Official Employee
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3K Messages
1 hour ago
Thank you for reaching out. I'll need to move us into a direct message so we can cover the details further. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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