Visitor
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2 Messages
Experiencing pixelation on every channel after a local outage earlier in the week
We've been experiencing pixelation on every channel after a local outage earlier in the week, some channels worse than others, but it occurs on all channels as well as shows recorded on the DVR. Streaming is unaffected. There was an outage earlier in the week in our area and the video and some audio misses started occurring right after. We've had this occur in prior years and in each case the tech came out and in essence swapped the cable box and installed new splitters after testing signal strength. Wondering if this is common after service and will eventually clear up or if we need to go through another full swap-out scenario, which is what I fear. Thanks..
XfinityOrlandoM
Official Employee
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3.6K Messages
3 hours ago
@shobackt
Thanks for reaching out to us. We do apologize for any inconvenience you're having with your TV services. Since the service interruption, have you tried doing a hard reboot on your TV box by unplugging the power cord from the back of the TV box and plugging it back in?
Also, via our amazing Xfinity app, you can troubleshoot your TV services through our amazing chat assistant that will go through some troubleshooting steps to fix the issue remotely.
The app also has great features for paying your bill and checking for future maintenance or service interruptions that could be in the works to fix the problem.
https://www.xfinity.com/support/articles/tv-troubleshoot-xfinity-app
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