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user_qrnfue
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Thursday, October 16th, 2025

Expedited Compensation for outage that occurred from Oct 14-15, 2025

Hello

I appreciate that a technician has resolved the service issue, but I am requesting expedited compensation for the outage from Oct 13–16 and for the throttled mobile hotspot speeds (600 Kbps until Nov 7).   Please apply:

1. Prorated credit for outage days.
2. Compensation for missed appointments on October 15, 2025, and inconvenience.
3. Consideration for hotspot throttling and extra data usage.


Please confirm and respond within 5 business days.

I look forward to hearing from you soon.

[Edited: "Personal Information"]

Question

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Updated 

2 days ago

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XfinityGabriel

Official Employee

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2.7K Messages

2 days ago

 

user_qrnfue, Hi there! Thanks for taking the time to reach out. At Comcast, we strive to ensure that you receive the services that you pay for once the issue is resolved. As a customer myself, I can certainly understand the importance of being compensated for services charged while down. You've reached the right place. We are a team of experts who are dedicated to resolving credit inquiries such as this over social media. We can help. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

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