Visitor
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2 Messages
Existing wire cutoff
I’m moving my service on April 25 but I noticed the wiring at the new place is cutoff. My landlord mentioned that my ISP should be able to provide whatever is needed to reconnect the wiring and activate the internet, can you confirm if that’s correct?
I initially tried to set the move online and saw an option for professional installation for $39.99, but I switched to live chat because I also wanted to upgrade my plan. During the chat, they said professional installation wasn’t necessary and set me up with a self-install instead.
EG
Expert
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117.3K Messages
12 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityNatalie
Official Employee
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705 Messages
11 hours ago
Hey there, user_ykil5q. Congrats on your new move! We appreciate you reaching out regarding your installation concerns. Do you know if your new place ever had existing Internet service before, or if it has been more than 12 months? If not, we may need to review on our end to check if a necessary professional installation will be required. Usually, if there is no wiring at the new place, more than likely this will require an installation visit too.
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