Regular Visitor
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4 Messages
Existing long time customer seeking 5-year Price Guarantee on internet but phone reps deny - keeps me paying 2X what others pay
I have had comcast/Xfinity since 2003. I have found this month that I'm basically stuck with an internet package ($99 for 800Mbps) that is twice what new customers are getting from Xfinity and more than twice what Quantum is offering its new and existing customers. I really don't want to change from Xfinity, but I just can't see the logic in paying so much for a package that is actually lower than 1Gbps. I have talked at least 4 times with Xfinity representative. The first seemed to quote me a reasonable change, but I could not just take it on the spot. When I called back a couple of days later, I went through at least 3 more phone reps that tried everything possible to offer other things I don't want, or sell me a plan at my current price with a fraction of the iNet speed and TV channels. I'm at the point now where, unless Xfinity can offer something more in line with its "All-In" promotions, I have not much choice than to get all-out of Xfinity/Comcast after so many years. Not my choice, but its just become too frustrating to feel like a second class customer forced into expensive plans to subsidize new customers. Anyone else in this situation? Any help for long time loyal customers? Thank you.
XfinityThomasA
Official Employee
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3.2K Messages
5 hours ago
I’m a customer too, so I understand how important it is to subscribe to the services you enjoy most while also getting the best possible value. While some promotions are designed specifically for new customers, we also have offers available just for existing customers. As a quick reminder, you can always review the promotions available to you by logging into your Xfinity account. That said, our team would be more than happy to revisit your service needs with you and explore potential cost‑saving options together. We have access to the same promotions you see online, and we’re here to help make sure you’re getting the most out of your services. Let's take a closer look together. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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wxmsp4001
Regular Visitor
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4 Messages
2 hours ago
As a 23+ year customer paying $99/mo for 800 Mbps, I'm disappointed in the overall handling. Still open to a fair resolution, but if nothing comes of this, I can not see why I would want to remain a loyal Xfinity/Comcast customer.
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