Regular Visitor
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6 Messages
Existing long time customer seeking 5-year Price Guarantee on internet but phone reps deny - keeps me paying 2X what others pay
I have had comcast/Xfinity since 2003. I have found this month that I'm basically stuck with an internet package ($99 for 800Mbps) that is twice what new customers are getting from Xfinity and more than twice what Quantum is offering its new and existing customers. I really don't want to change from Xfinity, but I just can't see the logic in paying so much for a package that is actually lower than 1Gbps. I have talked at least 4 times with Xfinity representative. The first seemed to quote me a reasonable change, but I could not just take it on the spot. When I called back a couple of days later, I went through at least 3 more phone reps that tried everything possible to offer other things I don't want, or sell me a plan at my current price with a fraction of the iNet speed and TV channels. I'm at the point now where, unless Xfinity can offer something more in line with its "All-In" promotions, I have not much choice than to get all-out of Xfinity/Comcast after so many years. Not my choice, but its just become too frustrating to feel like a second class customer forced into expensive plans to subsidize new customers. Anyone else in this situation? Any help for long time loyal customers? Thank you.
XfinityThomasA
Official Employee
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3.5K Messages
4 months ago
I’m a customer too, so I understand how important it is to subscribe to the services you enjoy most while also getting the best possible value. While some promotions are designed specifically for new customers, we also have offers available just for existing customers. As a quick reminder, you can always review the promotions available to you by logging into your Xfinity account. That said, our team would be more than happy to revisit your service needs with you and explore potential cost‑saving options together. We have access to the same promotions you see online, and we’re here to help make sure you’re getting the most out of your services. Let's take a closer look together. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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wxmsp4001
Regular Visitor
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6 Messages
4 months ago
As a 23+ year customer paying $99/mo for 800 Mbps, I'm disappointed in the overall handling. Still open to a fair resolution, but if nothing comes of this, I can not see why I would want to remain a loyal Xfinity/Comcast customer.
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somerset_queen
Visitor
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1 Message
6 days ago
Yeah I got locked in on my account for 2 years never had a problem with my internet or anything whatsoever. But after year one, Xfinity chose to give me an upgrade without notifying me of 500 Mbps and they raised my bill to $71.14 a month.
They can't continue to tell me that that was a better service for 5 years but yet I was supposed to be locked in for 2 years but they changed my plan without notice or me agreeing and they elevate my internet service cost.
But yet the food stamp office when I initially called them was telling me that I could get Xfinity essential of $35 a month because I was a senior citizen but yet when I called them they denied that even existed and they gave me the 2-year contract but then two days later on TV I see it's advertised for new customers $35 a month based on if you're on government assistance and I thought why am I not getting that why am I paying $61.47 that was in the beginning when I became a new customer to them. They denied that in my area the $35 a month and the senior discount was not available in my area but yet two of my neighbors had just signed up and got it for $35 a month three people across the street in that duplex apartments got it for $35 a month new customers I was denied and told it was not an existing cost for my area as cheap as I can get by was in a total of 6147 boom well then after that first year they robbed me of that 2-year plan and raise it on their own to a 5-year plan at 500 Mbps and didn't even notify me. So then when I contact them the person I spoke with kind of got nasty with me because I kept referring back to why am I on this plan when I never chose this plan I never gave anybody any permission to upgrade my plan and I said I had another year locked in with that price that you all gave me that you said wasn't available in my area but yet there's seven people that I can spit on their apartments sitting here getting it for $35 a month.
I am looking for new internet service right now because the food stamp office is telling me because I'm on government assistance and disability with SSI that I can get internet much cheaper than what I'm paying like $40 a month but yet when I go on to my website with Xfinity to change my plan it won't let me but yet the food stamp office is telling me I can get it for $40 a month locked in for 5 years $500 mbpss and I could get an elderly discount but yet they're telling me it's not available
So I'm looking for new internet service for a disabled elderly that's on government assistance that actually advertises discounts because you are one or all of the above and they do lock it you in for 3 to 5 years and they don't change your plan because they want too.
Xfinity I've been with you all too long all you're doing is profiting and gaining and denying me the advertisement that initially got me started with you all and now it's not even saying new customers and now it's offering for $35 a month locked in for 5 years 500 mbpss and that is not for new customers because I've watched the commercial repeatedly and religiously over and over and over on my Roku TV you either give me a better cost to stay with you or I'm leaving your service and I pay early every month I'm not a late payment payer you're about to lose a good customer $71.14 a month that's ridiculous for internet I don't have phone service with you I don't have any other services at all except for the internet $71.14 just so you can profit and gain and your representatives for my area is lying because there's seven people here got it for $35 a month false advertising is against the law it's considered a switch and bait technique by falsely advertising and then denying just a profit and Gain
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