Existing long time customer seeking 5-year Price Guarantee on internet but phone reps deny - keeps me paying 2X what others pay

Update:  I was contacted the next day by a different representative after the first one disappeared.  I was offered a bundle that was even more expensive than what my current plan will be next month with rate hikes for little to no extra value.  My resolution to this problem was to contact a competitor to get on their installation schedule next month so I can replace Xfinity after that is done.

Just had a similar experience.  Have been with them since 2002 and am a "Diamond" member, but our previous retention offer of $35/mnth for 300 Mbps for two years expired last month.  Our new rate is $84/month, still for 300 Mbps.  I called and spent forty minutes on the phone with a representative to come away with a best offer of $50 month for 1 Gbps for two years, Peacock Plus (which we already get), and a free year of Xfinity mobile.  She transferred me to the "Downgrade dept" (Yes, that is what she called it - I asked three times), and after about ten more minutes was connected with customer loyalty.  They had no idea why we were talking and offered me $75/month for 300 Mbps for five years.  I explained that the previous rep had offered us the the 1 Gbps package for $50/mnth and was informed that was only for new customers.   A whole $9/mnth discount.  Wow.  So apparently "New Customer" >>>> 24 yr Diamond customer.  I guess someone in the head shed needs to look at customer acquisition costs versus customer retention costs.  (5-25X is the ratio).  Having no other choice we took it, but like the OP, we will be looking at switching our service, which is too bad as it has been adequate over the years.

Hi there, @user_5b7689! Thank you for taking the time out of your day to reach out about lowering your monthly rate. We are happy to take a look and see what is available. We like things at your fingertips so you can also look at plan options and make changes by signing in at our handy Plan Builder, https://www.xfinity.com/planbuilder. I see that you sent over a direct message so I will continue there. 

Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. We are happy to continue helping you there, but please keep that in mind for the future.

@user_5b7689​ Thanks for sharing your experience.  Yes, very much like mine.  I'm moving forward now with the process of adding a different provider and then moving on from Xfinity once that is complete.  I guess if the new provider does not work out over the period of a few months, someone else in my household that wants to deal with Xfinity (I'm basically done) could choose to become a new customer, which seems to be what Xfinity values these days.