1 Message
Existing Customers Treated worse than New Customers!
It seems totally ridiculous to me and extremely poor customer service to treat your existing customers worse than your new customers. My xfinity bill has doubled in the past two years (from $70/month up to $95/month and now up to $133/month). There is a new customer promotion right now for the same service I have at $70/month but comcast refuses to give it to me, even after talking with the loyalty department (they don't really seem to actually care about loyalty).
It seems Xfinity would rather lose me as a customer than treat me as important as a new customer. I have been a vehement defender of Xfinity but willingness to do that is now gone and it's so disappointing how bad the customer service has gotten over the past three years.
If I cancel my service with Xfinity, how long until I am considered a "new residential customer" again?
XfinityAlfonso
Official Employee
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1.6K Messages
1 year ago
Hey there @DFitzSF we understand your frustrations when comparing new customer promos you see online with what's being presented through customer loyalty. We'd love to double-check to make sure you have the best options available. Regarding your question on new customer pricing, this does happen after 90 days of closing your active account.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help and truly earn your business as uch as possible.
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user_xx16re
1 Message
1 year ago
Why not just offer your customers new customer promotions and lock them into a 2 year contract at that price rather than lose them as for at least 3 months before offering them a good deal?
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