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user_783d3c
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Monday, March 20th, 2023 2:14 PM

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Existing Customer

As in existing customer of 5 years, I should be entitled to the new $25 monthly plan which includes Xfi gateway and unlimited data for 24 months.

After being on the phone with “retention” I being told again and again that the offer is not for me, I like xfinity and have referred or others to xfinity but I must say getting ready to move on with Verizon or AT&T. 

it’s sad to see promotions available for new customers and yet the existing ones are overlooked.

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Updated 

2 years ago

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jweaver0312

Expert

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2.1K Messages

2 years ago

Concern moved to Customer Service board for greater exposure to employees.

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XfinityThomasD

Official Employee

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1.1K Messages

2 years ago

@user_783d3c Thanks for posting on our Community Forums. I can certainly understand wanting to receive the best price available to you, and I'd be happy to help review your account to make sure we are doing that for you. Though introductory rates may not be available as we have all taken advantage of them at one time, I can provide any options to help keep your billing as low as possible. Would you please send our team a direct message with your full name and full address?

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

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