Visitor
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1 Message
Existing Customer seeking help to transition to $45 Internet Plan
Hi Xfinity Support,
I'm reaching out because I want to lower my monthly internet bill to the current $45/month promotional tier. I value my service with Xfinity, but my current rate has become too high. I see that the $45 plan includes the necessary equipment and unlimited data, which perfectly fits my needs.
Can you please look into my account options to see if we can switch me to the 5-year price lock promo? I am ready to provide my account information as soon as you reply. Thank you!
bobc9972
New Poster
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5 Messages
6 hours ago
I’ve been trying to do this myself for a year. I’ve been on NOW 200 MPS Service for awhile now. I was on regular Xfinity for many years prior. They have you by the nuggets…that 5 year plan is for NEW CUSTOMERS ONLY. The 200 MPS NOW is fast enough…frankly, it’s plenty for most people. And it’s reliable. But I would like the 300, and some of the improved security features of standard Xfinity. Nope…despite being loyal customers of Xfinity for years, they choose to stick it to us, my friend. WE can’t get it. We get stuck at $80/month for the same service. Your best bet may to be see if you can live with the NOW Service.
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XfinityEricB
Official Employee
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3.7K Messages
2 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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