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user_w7f59a
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Thursday, December 12th, 2024 3:17 PM

Existing customer offer

Hello.. My promo internet plan with Flex is expiring and I am looking for deals for existing customers. I don't need to make any changes, but I want to see what's available before I think about switching. Thank you. 

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1 month ago

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EG

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108.1K Messages

1 month ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityOrlandoM

Official Employee

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1.6K Messages

1 month ago

@user_w7f59a

 

Thanks for reaching out to us. I do hope you're enjoying the holiday season. As customer myself I'm always looking for the best price for the services I love and need. This link https://www.xfinity.com/lp/ppc/upgrade-xfinity-internet-service is a great self-service option to check on current promotional offers and or to make changes to your account. Let me know if you were able to find a pricing plan using the self-service link .

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user_w7f59a

4 Messages

@XfinityOrlandoM​ the link is not working at all

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1 month ago

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XfinityOrlandoM

Official Employee

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1.6K Messages

@user_w7f59a

 

I do apologize have you tried clearing your caches and cookies to make sure you can access the website once you click on it should ask you to sign in to get started.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_w7f59a

4 Messages

@XfinityOrlandoM​ i'm using incognito window, but the link return to 502 bad gateway. After several try, I managed to sign in, but the page keep looping and no content display. 

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1 month ago

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XfinityOrlandoM

Official Employee

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1.6K Messages

@user_w7f59a

 

 I do apologize that the link is not working for you,  go ahead and send me a direct message and we'll see what options we have to get you to the best price for the services you love and need! If you could please send our team a direct message with your full name and full address,

 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_w7f59a

4 Messages

I managed to see the offer in the mobile app. Why is the offer for new customer is more compelling compared to existing customer?

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1 month ago

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