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user_w7f59a
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4 Messages

Thursday, December 12th, 2024

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Existing customer offer

Hello.. My promo internet plan with Flex is expiring and I am looking for deals for existing customers. I don't need to make any changes, but I want to see what's available before I think about switching. Thank you. 

Question

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Updated 

4 months ago

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EG

Expert

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112.9K Messages

9 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityOrlandoM

Official Employee

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2.4K Messages

9 months ago

@user_w7f59a

 

Thanks for reaching out to us. I do hope you're enjoying the holiday season. As customer myself I'm always looking for the best price for the services I love and need. This link https://www.xfinity.com/lp/ppc/upgrade-xfinity-internet-service is a great self-service option to check on current promotional offers and or to make changes to your account. Let me know if you were able to find a pricing plan using the self-service link .

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user_w7f59a

4 Messages

@XfinityOrlandoM​ the link is not working at all

9 months ago

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XfinityOrlandoM

Official Employee

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2.4K Messages

@user_w7f59a

 

I do apologize have you tried clearing your caches and cookies to make sure you can access the website once you click on it should ask you to sign in to get started.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

user_w7f59a

4 Messages

@XfinityOrlandoM​ i'm using incognito window, but the link return to 502 bad gateway. After several try, I managed to sign in, but the page keep looping and no content display. 

9 months ago

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XfinityOrlandoM

Official Employee

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2.4K Messages

@user_w7f59a

 

 I do apologize that the link is not working for you,  go ahead and send me a direct message and we'll see what options we have to get you to the best price for the services you love and need! If you could please send our team a direct message with your full name and full address,

 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

user_w7f59a

4 Messages

I managed to see the offer in the mobile app. Why is the offer for new customer is more compelling compared to existing customer?

9 months ago

user_jorge

1 Message

7 months ago

Xfinity says that it gets better for existing customers, yet my bill is going up to $115 while the same package is $35 for a new customer.  Doesn't sound like existing customers are valued very much.  

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XfinityVianney

Official Employee

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2.4K Messages

 

user_uvhbjk, 

I'll be glad to review your current plan and the available promotions we have for as an existing customer. We certainly value our customers, and I'll do my best to help. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

user_jaqs67

Visitor

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1 Message

Fix the app to remove spyware and hackers.   Even the loading page changes clock dial.

4 months ago

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XfinityKei

Official Employee

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1.8K Messages

@user_jaqs67 Our team can help. Can you tell us in more details about what going on with your app? Do you experience any issues when you're using other apps or the XFINITY website?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 months ago

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