Visitor
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2 Messages
Existing customer looking for competitive rate match/tier upgrade before considering local T-Mobile 5G options
Hello, I am an existing xfinity customer looking to speak with a corporate digital care specialist regarding my current speed tier and billing options. My previous ISP, tmobile 5g has recently upgraded their towers in the area and is offering much better speeds than they previously were able to at their previously low price point. Additionally, friends of mine living about 20 minutes away have been offered introductory offers of the same speed and price lock guarantees I have but at better prices than I was offered when I started my service. I'd prefer to stay on a traditional Xfinity plan, but I need to see if we can upgrade my current speed tier without a price hike. If a promotional match or the newer 5 year price lock guarantees aren't available for existing loyal accounts on my node, I will need to look more deeply into the upgraded Tmobile options or consider downgrading to Xfinitiy's NOW internet line to keep my costs under control. Please let me know if I can get connected over a secure DM to share my account details so a specialist can review my options with me.
EG
Expert
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118.7K Messages
8 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityLinda
Official Employee
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2.5K Messages
7 hours ago
@EG Thanks!
Thank you for meeting us her in our community, @user_hk6b7c, about your billing concerns. We'll be happy to review your account, and see what options are available to help with the monthly costs. We understand staying on budget is important, and we'll do our best to help get you there. Please send us a Direct Message with your full name and complete service address, so we may access your account. We look forward to hearing from you.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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