New Poster
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1 Message
Existing customer help
I have been with Xfinity for several years and that might be changing.
I already told the rep I could not pay the 250 in late payment, but nothing happened.
I am a full-time studen/low income/ and have a child. We more than qualify for the low income programs like internet essentials. But because I am an existing customer I cannot get any help with lower rates? This makes no sense to me.
I already told the rep I could not pay the 250 in late payment, but nothing happened.
I am a full-time studen/low income/ and have a child. We more than qualify for the low income programs like internet essentials. But because I am an existing customer I cannot get any help with lower rates? This makes no sense to me.
Responses
ComcastChe
Official Employee
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6.1K Messages
6 m ago
Thank you for posting to the Xfinity Forum, @Tburgess28. As a parent, student, and person who works from home, I understand the importance of maintaining these services at an affordable rate so we can continue to take care of things in our daily lives. I understand how frustrating this can be right now, and I would like to review your account to see if there's any way I can help.
Please send a private message with your full name and service address as it appears on your billing statement. To send a message, click on my name, "ComcastChe," then click send a message.
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