Tburgess28's profile

New Poster

 • 

1 Message

Tuesday, December 8th, 2020 1:00 AM

Closed

Existing customer help

I have been with Xfinity for several years and that might be changing.
I already told the rep I could not pay the 250 in late payment, but nothing happened.
I am a full-time studen/low income/ and have a child. We more than qualify for the low income programs like internet essentials. But because I am an existing customer I cannot get any help with lower rates? This makes no sense to me.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Official Employee

 • 

6.9K Messages

5 years ago

Thank you for posting to the Xfinity Forum, @Tburgess28. As a parent, student, and person who works from home, I understand the importance of maintaining these services at an affordable rate so we can continue to take care of things in our daily lives. I understand how frustrating this can be right now, and I would like to review your account to see if there's any way I can help. 

Please send a private message with your full name and service address as it appears on your billing statement. To send a message, click on my name, "ComcastChe," then click send a message.

 

forum icon

New to the Community?

Start Here