Regular Visitor
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2 Messages
Existing Customer Deals/Promotions
The discount on my "X1 Premier Pro+ Double Play with HBO Max" plan expired at the end of last month. I have been searching online for a similar bundle, but haven't been able to find much for existing customers. All I've seen are the "build your own" plans. However, when I setup something similar to what I have now, my bill is increased even more. I've been a customer for over 10 years and would like to continue as such. I currently utilize the atuopay and paperless billing options. Can any assistance be provided?
XfinityKrista
Official Employee
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1.5K Messages
5 months ago
Hello @Lilheel, thank you for taking the time to reach out on social media. I understand your concern with the promotion, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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user_di0awi
1 Message
5 months ago
Sad to see this in writing. Would like to upgrade, but apparently now is not a good time. All the mobile phones seem to be using what ever it takes to get the new customers. Than to hell with them. SAD
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