PAFTX03's profile

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Wed, Sep 15, 2021 12:06 AM

Existing Customer Cannot review plan options

Red Oak Townhomes, Houston TX - Community has bulk tenant agreement thru HOA. I'm an existing customer and our agreement ends on 10/07/2021.  No one can help me renew my service ~ why is this so difficult.  I've tried chatting and always end up at a "dead page" for bulk tenant agreements. 

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Official Employee

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97 Messages

7 d ago

Good evening @PAFTX03! I am sorry to hear that you are experiencing some issues with reviewing your services and agreement. With a Bulk account like this, you would want to contact your HOA for more assistance. The HOA management can help go over the agreement further and direct you to your personal bulk community representative. I do apologize for the difficulties you have experienced with this process. I am confident that you will have a smoother time trying to resolve this issue by contacting your HOA directly. Please let us know if you have further questions! 

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