Visitor
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1 Message
Existing Comcast conduit — please try pull before new trench
Hi — I need help intercepting an active underground / OneDrop bury request before unnecessary locating and trenching.
Xfinity recently replaced my drop after intermittent signal issues. The tech ran a temporary line across the yard (tied off / laid across the lawn) and said a bury crew will come after utilities mark.
There is already an underground conduit that Comcast/Xfinity installed when this house was built about 4.5 years ago. Both ends are accessible. I want the underground crew to attempt pulling the new cable through that existing Comcast conduit first, and only dig a new path if the pull fails (blocked, crushed, stuck cable, etc.).
Please have Support DM me so we can add a clear note to the construction order.
XfinityEva
Official Employee
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2.8K Messages
8 hours ago
Hi and thank you for taking the time to contact us about this and being proactive. We can certainly help here, we will need to look up your information. To do so can you please send us a direct message with your full name and service address to get started?
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