Executive Intervention Required – 7-Month Fraudulent $66.78 Charge Still Unresolved (Tickets [Edited] & [Edited])

Seven months ago (April 24, 2025), Xfinity Mobile fraudulently charged my credit card ending 0770 $66.78 for an Apple Watch I never ordered or received (Order #[Edited: "Personal Information"]).

Since then:
- April 25, 2025 – [Edited: "Personal Information"] (Office of Tom Karinshak) acknowledged the issue, promised “Specialists are still working,” and said he would “make a follow-up request” (Case ID [Edited: "Personal Information"]).
- November 21, 2025 – After dozens of calls, chats, an in-person store visit, and a 2+ hour call with 8 transfers, a new ticket [Edited: "Personal Information"] and repeated the identical script: “Advanced Team will assist in 3–5 business days” with no commitment to refund. Again, [Edited: "Personal Information"] (Office of Tom Karinshak) acknowledged the issue, promised “Specialists are still working,”...

Two identical responses from the same representative in your office, seven months apart, prove this is deliberate stonewalling, not resolution.

I closed my Xfinity Mobile account (#[Edited: "Personal Information"]) in disgust.

I demand an Immediate refund of $66.78 to card ending [Edited: "Personal Information"] today with written confirmation and transaction ID.