Executive Escalation Required for an eSIM Activation Deadlock

My husband and I are transferring 2 lines from T-Mobile (customers since 2007) today and are now in a total service outage across two states. A front-line agent cross-activated our phone numbers and entered the incorrect hardware info, resulting in a 'Number Lock' and database de-sync. The number swap cannot be done by the lock, and the Primary phone number cannot be activated to unlock. Standard retail and phone agents are locked out . I need an Executive Resolution Manager to coordinate with the Wireless Backoffice Engineering Team to FORCE CANCEL / VOID the stuck pending activation orders from the network queue so we can re-bind our numbers to our correct eSIM slots (iPhone IMEI 1 and Android IMEI 1/2). Both lines are completely disconnected from critical security authentications. It's very critical because we cannot make phone calls, have no data, nor authenticate anything that using our phone.... Please help.