Visitor
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1 Message
executive customer relations
I signed up on Feb 16. After an initial appt. the tech could not run a line to my house across the street because of a tree in the way. He said they could schedule under the road burial. I said fine. Do that. Despite numerous tries and supposed scheduled appointments, it still hasn't been done. I've given phone support and online chat reps enough chances. I keep hearing : I'm gonna take care of this for you sir. Don't worry" It doesn't happen. It's time to talk to someone that actually cares (if anyone at Xfinity does).
EG
Expert
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118.2K Messages
1 hour ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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2.8K Messages
1 hour ago
Thank you for reaching out to our team here. I will be happy to look further into that request from here for you. Can you send me a direct message with your full name and the complete address for where that service would be? To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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