Executive customer relations escalation and two failed repairs and third visit where time window is not honored

Greetings, @user_0stdub! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having so many issues with your service, but you have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

We have been without cable service in our family room 

after 2 visits and guaranteed we fixed the problem… it still doesn’t work!!

3 rd visit scheduled today has now called and told us they will not meet guaranteed 

window of time 

too much monthly charges to be this unsatisfied with Xfinity service!!