Visitor
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5 Messages
Executive customer relations escalation and two failed repairs and third visit where time window is not honored
Executive customer relations escalation!!
no cable service in our family room tv
2 visits unsuccessful and problem unresolved. 3rd visit now delayed and Ow not within our guaranteed window of time.
too much monthly charges to be treated like this!
We need some help
XfinityJamesC
Official Employee
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3.2K Messages
1 hour ago
Greetings, @user_0stdub! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having so many issues with your service, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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user_0stdub
Visitor
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5 Messages
60 minutes ago
We have been without cable service in our family room
after 2 visits and guaranteed we fixed the problem… it still doesn’t work!!
3 rd visit scheduled today has now called and told us they will not meet guaranteed
window of time
too much monthly charges to be this unsatisfied with Xfinity service!!
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