Hello @user_usn8c6, thank you for taking the time to leave a post. We'd be happy to help with that. I know how important it is to get the equipment you need, and we can absolutely assist with getting an XG1v4 box shipped out to you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
XfinityMarshante
Official Employee
•
1K Messages
4 hours ago
Hello @user_usn8c6, thank you for taking the time to leave a post. We'd be happy to help with that. I know how important it is to get the equipment you need, and we can absolutely assist with getting an XG1v4 box shipped out to you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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