1 Message
Exchange faulty equipment
Does Xfinity charge you to exchange a modem in store that you have had for a while that no longer works.
1 Message
Does Xfinity charge you to exchange a modem in store that you have had for a while that no longer works.
XfinityRaul
Official Employee
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2K Messages
11 months ago
@user_lpmtla Hello there, I appreciate you reaching out to us via Forums for assistance with your modem. No, there is no additional charge for swapping out any type of equipment at any Xfinity store.
I would be more than happy to help troubleshoot your modem/internet service issues. Hopefully, we can get your modem to work before you make the trip. How does that sound?
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user_vn4pyj
1 Message
9 months ago
Yes - would very much like to avoid trip to store if possible. How can I arrange for remote diagnostics for my Internet periodically losing connection throughout the day? I work from home so definitely a problem.
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