Visitor
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1 Message
Excessively Long Open Work Order To Bury Cable
Tech identified faulty cable under street as source of internet connection issues in early June. Ran new cable across road temporarily.
Utilities were marked soon after. Wire is still across road as November approaches. Live in northern US; snow not that far off. Followed up 4 times with Xfinity over phone/chat. Last time said work would be completed last week.
EG
Expert
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122.5K Messages
56 minutes ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEricB
Official Employee
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3.8K Messages
50 minutes ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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