Visitor
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8 Messages
Excessive and inaccurate data usage
Having the issue reported by multiple people here: https://forums.xfinity.com/conversations/your-home-network/sudden-spike-in-data-usage/65091e84baecdd4ece0656b7?page=2
My router says we've used roughly 135gb so far this month, while the usage meter from the xfinity site claims nearly 500gb -- not the first time this has happened. Cable modem firmware is up to date (this is automatically kept up to date by Comcast, we aren't even able to update it ourselves) and the router is completely fine and secure.
How do we address this issue with the inaccurate and inflated data usage being reported by the xfinity site?
XfinityAlfonso
Official Employee
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2.3K Messages
7 days ago
Hello user_d1xoc1 thank you so much for taking the time to reach out here on our Xfinity Forums! When disputes regarding data usage arise, our trained professionals at Comcast Customer Security Assurance can help!
Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week
Contact: 1-888-565-4329
This team is able to fully investigate network integrity and data usage concerns.
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user_d1xoc1
Visitor
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8 Messages
8 hours ago
bumping this thread -- Any suggestions on how to resolve the incorrect calculation of data usage, that's still occurring, that Xfinity admitted was a problem on their end as early as October 2023? (link where Xfinity employee discloses that this is an issue on the Xfinity side and is not due to excessive customer data usage/activity: https://forums.xfinity.com/conversations/customer-service/data-usage-problem/65248627697e8c6b344613b3?commentId=6525eed896e42961f081febc&replyId=6526807a697e8c6b34462037 )
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